All prices and offers are subject to availability. Errors and omissions excepted.
Customers outside the UK are responsible for local import duties and taxes and any costs incurred during the import over and above the prepaid shipping charges. If you tell us that your order is a gift we will tick the Gift Box on the Customs declaration.
SHIPPING AND HANDLING
We will aim to dispatch your order within 72 hours and your order should arrive in 6-10 days (U.K., Europe, U.S. and Canada) For other destinations orders should arrive within 10-14 days. We always aim to process and deliver your orders as quickly as possible but please allow for up to 28 days delivery. The customer should inspect the goods immediately upon receipt and notify Gemani Games & Puzzles in writing or by e-mail of any shortage or defect within seven days of receipt.
As a consumer you have the right to cancel the contract and receive a full refund. If you decide to do that you must inform us in writing or via e-mail of your desire to cancel within seven working days from the day after the goods were delivered to you. You must return the goods to us at your cost by the same means that they were delivered and in an unused and re-saleable condition and we advise that you ensure that the goods are adequately insured during the return journey.
Post and Packing
Charges are dependent upon a formula that takes into account, weight/volume/quantity and country of destination. It will be automatically calculated and displayed in the shop as soon as you make your choice of destination from the the shipping field that you will find below the list of products that you have previously selected.
A minimum charge of between £4.80 and £9.90 applies, depending upon the place of destination.
Delivery to UK destinations is made using,
Royal Mail Recorded Delivery or Standard Parcels Service
And ‘My Hermes’ depending upon weight and destination
Delivery to all other destinations are made by either Royal Mail International Signed For or Royal Mail Airsure dependent upon the country.
Packages weighing 2000 grams and under will be shipped as ‘Small Packets’ and the cost and method (Surface or Air) will be dependent upon the weight of the package and country of destination.
Packages over 2000 grams will be shipped by Parcel Force Worldwide.
Items will need to be signed for when delivered in all cases (sorry, no exceptions!).